Terms of Service

1. Introduction

Welcome to Bench Critters Ltd ("we", "our", "us"). By accessing or using our website www.BenchCritters.com, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our site.

2. Use of Our Website

Eligibility: By using our website, you represent that you are at least 18 years old or have the consent of a parent or guardian.

Account Registration: To make purchases or access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Products and Orders

Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that the product descriptions or other content on our site are error-free, complete, or current.

Pricing and Availability: All prices are listed in USD or GBD (depending on your location) and are subject to change without notice. Prices are shown without US sales tax, which will be calculated at checkout based on the shipping address of the customer.  UK prices are shown inclusive of VAT (where applicable). Product availability may vary and is subject to stock.

4. Payment and Billing

Payment Methods: We accept various payment methods as listed on our checkout page. By providing payment information, you authorize us to charge the specified amount for your order.

Billing Errors: If you believe there is an error with your billing, please contact us immediately at info@benchcritters.com.

5. Shipping and Delivery

Shipping Charges: All orders within the continental United States will incur a flat shipping charge of $5.00. Orders to Alaska and Hawaii will have a higher shipping charge, which will be calculated based on the delivery address.

Processing Time: Orders are processed and shipped within 1-2 business days. Delivery times vary depending on your location.

6. Returns and Refunds

Returns: You may return unused items in their original packaging within 30 days of purchase for a full refund. To initiate a return, email us at info@benchcritters.com with your order number, date of purchase, and reason for the return.

Refunds: Refunds are processed to the original payment method and can take up to 14 days. Usually, refunds are completed within 2-3 days.

Defective or Damaged Items: If you receive a defective or damaged item, contact us within 24 hours of delivery at info@benchcritters.com. We will arrange for a free exchange and cover all associated shipping costs.

7. Intellectual Property

Ownership: All content on our website, including text, images, and trademarks, is owned by Bench Critters Ltd or our licensors. Unauthorized use of this content is prohibited.

User-Generated Content: By submitting content to our site, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and distribute your content.

8. Privacy Policy

Data Collection and Use: We collect personal and non-personal information as detailed in our Privacy Policy. Your use of our website signifies your consent to our data practices.

9. Cookie Policy

Cookies and Tracking: Our website uses cookies to enhance user experience. For detailed information on how we use cookies and how you can manage them, please refer to our Cookie Policy.

10. Accessibility

Commitment: We are committed to making our website accessible to all users. If you encounter any accessibility issues, please contact us at info@benchcritters.com for assistance.

11. Disclaimers and Limitation of Liability

No Warranty: Our website and products are provided "as is" without warranties of any kind. We do not guarantee the accuracy, completeness, or reliability of any content.

Limitation of Liability: To the fullest extent permitted by law, Bench Critters Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of England and Wales, without regard to its conflict of law principles.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. Your continued use of our website constitutes acceptance of the revised terms.

14. Contact Us

For any questions or concerns regarding these Terms of Service, please contact us at:

Bench Critters Ltd
Cumberland House, 24-28 Baxter Avenue, Southend-on-Sea, Essex, England, UK, SS2 6HZ
info@benchcritters.com