Shipping Policy

At Bench Critters Ltd, we are committed to providing a seamless shipping experience for our customers. Below is our shipping policy for USA & UK orders:

1. Shipping Charges

• Standard Shipping Charge: All orders within the continental United States will incur a flat shipping charge of $5.00 (per unit).

• Alaska and Hawaii: Orders shipped to Alaska and Hawaii will have a higher shipping charge due to increased shipping costs. The exact amount will be calculated based on the delivery address and will be communicated to you during the checkout process.

• Standard Shipping Charge: All orders within the UK mainland will incur a flat rate shipping charge of £3.95 (1 unit) or £5.00 (2 units). Please contact us for shipping quantities greater than 2 units at info@benchcritters.com.
• UK (Non mainland): Additional charges may apply, please contact us for a quote at info@benchcritters.com

2. Processing Time

• Orders are typically processed and shipped within 1-2 business days. Please note that processing times may vary during peak periods or holidays.

3. Delivery Times

• Continental United States: Estimated delivery time is 5-7 business days from the date of shipment.

• Alaska and Hawaii: Delivery times may be longer and will depend on the shipping method used.

• UK Mainland: Estimated delivery time is 5-7 business days from the date of shipment.
• UK (non Mainland): Delivery times may be longer and will depend on the shipping method used.

4. Shipping Carrier

• We use reliable carriers to ensure timely delivery. The specific carrier will be selected based on the shipping address and package size.

5. Tracking Your Order

• Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your shipment.

6. Shipping Issues

• If you experience any issues with your shipment, such as delays or missing packages, please contact us at info@benchcritters.com for assistance.